FEATURE: How to claim for pothole damage


The county council outlined steps people must take in order to claim for pothole damage.

1 Customer will have to contact our customer service centre (CSC), online at www.lincolnshire.gov.uk or email customer_services@lincolnshire.gov.uk or tel 01522 782070 and specify that they wish to make a claim.

2 CSC will forward the request to the divisional business support.

3 Business support will send out a claim form with a standard letter explaining more about the process.

4 On receipt, highways division send the claim form to the insurance section with a technical report for them to follow up appropriately.

The claimant will be required to show that the highway in question has not been maintained appropriately in relation to its importance and use.