Bank chief speaks out on closure plan

Market Rasen's Nat West Bank EMN-150520-173739001
Market Rasen's Nat West Bank EMN-150520-173739001
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A top officer at NatWest bank has responded to criticism over its decision to close branches in Market Rasen and Caistor.

In a letter to Caistor Town Council, NatWest chief executive officer for Doncaster and North Lincolnshire, Tom Ryan said the number of customers using the branches had 
fallen.

He said only 36 customers used the Caistor branch on a regular weekly basis - and 17 of these customers already use other branches in the 
area.

In Market Rasen 76 customers use the branch on a regular weekly basis and 32 of these customers use branches elsewhere.

Mr Ryan said the number of transactions taking place at NatWest’s Market Rasen branch had dropped by 17 per cent since 2011.

In Caistor transactions have gone down by 16 per cent.

Mr Ryan said: “The decision to close a branch is never taken lightly, but we have to respond to these 
changes.

“We do understand that some people do not want to use our online or mobile phone facilities and would prefer face to face 
banking.

“We are introducing a ‘mobile branch’ service to the community and are working on the route timings at present.”

Customers will also be able to do some transactions at the Post Office.

The Market Rasen branch is due to close on September 1 and Caistor on 
August 25.

Sir Edward Leigh MP, who attacked the planned closures, has secured a meeting with a senior officer from the 
bank.

A date for this meeting has not yet been scheduled.